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Terms And Conditions

An Online Food / Beverages Orders and Delivery Website :

Terms and Conditions

We welcome you to our platform. Please read the terms and conditions below carefully before purchasing any products or services from this platform. By ordering from this platform, by phone, by Viber or Messenger you agree to be bound by these Terms and Conditions. The term ‘you’ or ‘our customers’ or ‘website users’ refer to the user or viewer of our website or application. Mero Kinmel Pvt. Ltd is referred to in this privacy policy as “Mero Kinmel”, “we” or “our”.

  1. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the partner Restaurant
  2. When you place your order online, we will send you an email to confirm that we have received it.
  3. Mero Kinmel is not responsible for validating the legal sanctity of the applicable taxes and the manner of its applicability on behalf of the Participating Restaurant
  4. Delivery periods quoted at the time of ordering are approximate only and may vary
  5. If delivery is done by the Partner Restaurant, it is the partner Restaurants sole responsibility to provide Food Delivery in a timely manner
  6. In the case delivery is done by Mero Kinmel, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by Mero Kinmel in either case
  7. In case of a late delivery, the delivery charge will neither be voided nor refunded by Mero Kinmel.
  8. Great care has been taken to ensure that the information available on this platform is correct and error free. We apologize for any errors or omissions that may have occurred
  9. All prices listed on the platform are correct at the time of publication and have been input as received by us; while we give great care to keep them up to date, the final price charged to you by the restaurant can change at the time of delivery based on the latest menu and prices of the restaurant.
  10. Prices listed in our platform are not final in some cases. The delivery area determines the total bill.
  11. Most of the menus are same as restaurant but in some cases the rates are different. Images posted in Mero Kinmel platform may not be exact. Pictures are only for illustration purpose.
  12. All prices are in Nepali Rupees.
  13. Offers and Cashback may not be regular. Please download app for new updates.
  14. Payment must be made either at the time of ordering goods or Services from us by e-Sewa, Khalti or at the time of delivery by cash.
  15. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
  16. By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third-party website, or your consumption of any food or beverages from a Participating Restaurants.
  17. In case of any refund from e-Sewa and Khalti, refund may take 24 hours.
  18. We will refund (full or partial) analyzing the case.
  19. We may not always rely on orders received through other online medium. We encourage you to order from Mero Kinmel app.
  20. Terms and conditions can be changed without prior notice.

The Best Food Delivery App

Mero Kinmel application provides an excellent experience to the valued customer. We are focusing on delivering quality food on time.